Meet Raj Kumar | Lexus of Quad Cities

 Hi, my name is Raj Kumar and I'm a Sales and Leasing consultant at the Lexus of the Quad Cities. I've been here for the last six years. Yeah, this is my first job in automotive industry. Well, I was self-employed for 17 years. I owned a couple of restaurants in town, I was in retail business, owned a gas station, and I owned a motel. So, I've been in customer service for a very very long time... Well, I enjoy my family. I have two beautiful kids, a beautiful wife and my mom. I play golf as much as I can.

To me, it has to be the right car for the customer, you know, addressing their needs and I think it has to really meet all their needs…To me my greatest strength is, as I mentioned, understanding that everybody is different. You need to have respect and compassion for everyone.

Anytime customer is not happy the first thing you do is you just listen to the guest. Obviously there are many different situations, when either somebody did not get the floor mats or did not get their key in time, or first thing is you do is apologize. You listen to them and take care of the business.

Well, first of all I want to thank you so much for coming in and doing business with us, and if there is anything I can do to assist in the future- please let me know. Thank you.

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